Routing 2

Call routing logic -- time-based routing, outbound patterns, caller ID selection, and after-hours escalation.

Last updated March 29, 2026

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Configuration 10 Features 9 Call Handling 7 Integrations 6 IVR 4 Security 3
Version: All Asterisk 18+
Tags: All routing 2 follow-me 1 gosub 1 after-hours 1 escalation 1 time-conditions 1 business-hours 1
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Time-Based Routing

Route calls based on business hours using GotoIfTime, with after-hours and holiday handling.

Snippets Asterisk 18+ routing time-conditions business-hours
After-Hours Escalation Chain

A tiered after-hours call flow: play greeting, try desk phones, escalate to cell phones via Local channels, then fall back to voicemail.

Snippets Asterisk 18+ follow-me gosub after-hours