Routing 3

Call routing logic -- time-based routing, outbound patterns, caller ID selection, and after-hours escalation.

Last updated July 11, 2026

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Configuration 10 Features 9 Call Handling 8 Integrations 6 IVR 4 Security 3

Tags: All routing 3 after-hours 2 business-hours 2 follow-me 1 gosub 1 dialplan 1 escalation 1 time-based 1 time-conditions 1 gotoiftime 1

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Time-Based Routing for Business Hours

Route inbound calls to a live queue during business hours and to an after-hours message outside of them, using GotoIfTime() with no external scripting...

2 Snippets dialplan after-hours routing

Time-Based Routing

Route incoming calls to different contexts based on time of day, day of week, and fixed holidays using GotoIfTime.

1 Snippets routing time-conditions business-hours

After-Hours Escalation Chain

Tiered after-hours routing: play a custom greeting using STAT() file checks, ring desk phones, escalate to cell phones via Local channels, then fall t...

1 Snippets follow-me gosub after-hours