Agents

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Response event in a series to the Agents AMI action containing information about a defined agent.

Last reviewed 2026-04-14

Agents
Description

The channel snapshot is present if the Status value is AGENT_IDLE or AGENT_ONCALL.

Arguments
  • Agent - Agent ID of the agent.
  • Name - User friendly name of the agent.
  • Status - Current status of the agent.
    • AGENT_LOGGEDOFF
    • AGENT_IDLE
    • AGENT_ONCALL
  • TalkingToChan - BRIDGEPEER value on agent channel.
  • CallStarted - Epoch time when the agent started talking with the caller.
  • LoggedInTime - Epoch time when the agent logged in.
  • ActionID - ActionID for this transaction. Will be returned.

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AMI Events
AGIExecEnd AGIExecStart AOC-D AOC-E AOC-S AgentCalled AgentComplete AgentConnect AgentDump AgentLogin AgentLogoff AgentRingNoAnswer Agents AgentsComplete Alarm AlarmClear AorDetail AorList AorListComplete AsyncAGIEnd AsyncAGIExec AsyncAGIStart AttendedTransfer AuthDetail AuthList AuthListComplete AuthMethodNotAllowed BlindTransfer BridgeCreate BridgeDestroy BridgeEnter BridgeInfoChannel BridgeInfoComplete BridgeLeave BridgeMerge BridgeVideoSourceUpdate CEL Cdr ChallengeResponseFailed ChallengeSent ChanSpyStart ChanSpyStop ChannelTalkingStart ChannelTalkingStop ConfbridgeEnd ConfbridgeJoin ConfbridgeLeave ConfbridgeList ConfbridgeListRooms ConfbridgeMute ConfbridgeRecord ConfbridgeStart ConfbridgeStopRecord ConfbridgeTalking ConfbridgeUnmute ContactList ContactListComplete ContactStatus ContactStatusDetail CoreShowChannel CoreShowChannelMapComplete CoreShowChannelsComplete DAHDIChannel DNDState DTMFBegin DTMFEnd DeadlockStart DeviceStateChange DeviceStateListComplete DialBegin DialEnd DialState EndpointDetail EndpointDetailComplete EndpointList EndpointListComplete ExtensionStateListComplete ExtensionStatus FAXSession FAXSessionsComplete FAXSessionsEntry FAXStats FAXStatus FailedACL Flash FullyBooted Hangup HangupHandlerPop HangupHandlerPush HangupHandlerRun HangupRequest Hold IdentifyDetail InboundRegistrationDetail InboundSubscriptionDetail InvalidAccountID InvalidPassword InvalidTransport Load LoadAverageLimit LocalBridge LocalOptimizationBegin LocalOptimizationEnd LogChannel MCID MWIGet MWIGetComplete MeetmeEnd MeetmeJoin MeetmeLeave MeetmeList MeetmeListRooms MeetmeMute MeetmeTalkRequest MeetmeTalking MemoryLimit MessageWaiting MiniVoiceMail MixMonitorMute MixMonitorStart MixMonitorStop MonitorStart MonitorStop MusicOnHoldStart MusicOnHoldStop NewAccountCode NewCallerid NewConnectedLine NewExten Newchannel Newstate OriginateResponse OutboundRegistrationDetail OutboundSubscriptionDetail ParkedCall ParkedCallGiveUp ParkedCallSwap ParkedCallTimeOut PeerStatus Pickup PresenceStateChange PresenceStateListComplete PresenceStatus QueueCallerAbandon QueueCallerJoin QueueCallerLeave QueueEntry QueueMemberAdded QueueMemberPause QueueMemberPenalty QueueMemberRemoved QueueMemberRinginuse QueueMemberStatus QueueParams RTCPReceived RTCPSent ReceiveFAX Registry Reload Rename RequestBadFormat RequestNotAllowed RequestNotSupported ResourceListDetail SIPQualifyPeerDone SendFAX SessionLimit SessionTimeout Shutdown SoftHangupRequest SpanAlarm SpanAlarmClear Status StatusComplete SuccessfulAuth TransportDetail UnParkedCall UnexpectedAddress Unhold Unload UserEvent VarSet VoicemailPasswordChange Wink
AMI Events
AGIExecEnd AGIExecStart AOC-D AOC-E AOC-S AgentCalled AgentComplete AgentConnect AgentDump AgentLogin AgentLogoff AgentRingNoAnswer Agents AgentsComplete Alarm AlarmClear AorDetail AorList AorListComplete AsyncAGIEnd AsyncAGIExec AsyncAGIStart AttendedTransfer AuthDetail AuthList AuthListComplete AuthMethodNotAllowed BlindTransfer BridgeCreate BridgeDestroy BridgeEnter BridgeInfoChannel BridgeInfoComplete BridgeLeave BridgeMerge BridgeVideoSourceUpdate CEL Cdr ChallengeResponseFailed ChallengeSent ChanSpyStart ChanSpyStop ChannelTalkingStart ChannelTalkingStop ConfbridgeEnd ConfbridgeJoin ConfbridgeLeave ConfbridgeList ConfbridgeListRooms ConfbridgeMute ConfbridgeRecord ConfbridgeStart ConfbridgeStopRecord ConfbridgeTalking ConfbridgeUnmute ContactList ContactListComplete ContactStatus ContactStatusDetail CoreShowChannel CoreShowChannelMapComplete CoreShowChannelsComplete DAHDIChannel DNDState DTMFBegin DTMFEnd DeadlockStart DeviceStateChange DeviceStateListComplete DialBegin DialEnd DialState EndpointDetail EndpointDetailComplete EndpointList EndpointListComplete ExtensionStateListComplete ExtensionStatus FAXSession FAXSessionsComplete FAXSessionsEntry FAXStats FAXStatus FailedACL Flash FullyBooted Hangup HangupHandlerPop HangupHandlerPush HangupHandlerRun HangupRequest Hold IdentifyDetail InboundRegistrationDetail InboundSubscriptionDetail InvalidAccountID InvalidPassword InvalidTransport Load LoadAverageLimit LocalBridge LocalOptimizationBegin LocalOptimizationEnd LogChannel MCID MWIGet MWIGetComplete MeetmeEnd MeetmeJoin MeetmeLeave MeetmeList MeetmeListRooms MeetmeMute MeetmeTalkRequest MeetmeTalking MemoryLimit MessageWaiting MiniVoiceMail MixMonitorMute MixMonitorStart MixMonitorStop MonitorStart MonitorStop MusicOnHoldStart MusicOnHoldStop NewAccountCode NewCallerid NewConnectedLine NewExten Newchannel Newstate OriginateResponse OutboundRegistrationDetail OutboundSubscriptionDetail ParkedCall ParkedCallGiveUp ParkedCallSwap ParkedCallTimeOut PeerStatus Pickup PresenceStateChange PresenceStateListComplete PresenceStatus QueueCallerAbandon QueueCallerJoin QueueCallerLeave QueueEntry QueueMemberAdded QueueMemberPause QueueMemberPenalty QueueMemberRemoved QueueMemberRinginuse QueueMemberStatus QueueParams RTCPReceived RTCPSent ReceiveFAX Registry Reload Rename RequestBadFormat RequestNotAllowed RequestNotSupported ResourceListDetail SIPQualifyPeerDone SendFAX SessionLimit SessionTimeout Shutdown SoftHangupRequest SpanAlarm SpanAlarmClear Status StatusComplete SuccessfulAuth TransportDetail UnParkedCall UnexpectedAddress Unhold Unload UserEvent VarSet VoicemailPasswordChange Wink