AgentComplete

Since 12.0.0 AMI Events Found this useful? Upvote it. ×

Raised when a queue member has finished servicing a caller in the queue.

Last reviewed 2026-04-14

AgentComplete
Arguments
  • Queue - The name of the queue.
  • MemberName - The name of the queue member.
  • Interface - The queue member's channel technology or location.
  • HoldTime - The time the channel was in the queue, expressed in seconds since 00:00, Jan 1, 1970 UTC.
  • TalkTime - The time the queue member talked with the caller in the queue, expressed in seconds since 00:00, Jan 1, 1970 UTC.
  • Reason
    • caller
    • agent
    • transfer

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