Routing 1

Call routing logic -- time-based routing, outbound patterns, caller ID selection, and after-hours escalation.

Last updated July 11, 2026

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Configuration 10 Features 9 Call Handling 8 Integrations 6 IVR 4 Security 3

Tags: All routing 3 after-hours 2 business-hours 2 follow-me 1 gosub 1 dialplan 1 escalation 1 time-based 1 time-conditions 1 gotoiftime 1

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After-Hours Escalation Chain

Tiered after-hours routing: play a custom greeting using STAT() file checks, ring desk phones, escalate to cell phones via Local channels, then fall t...

1 Snippets follow-me gosub after-hours