app_agent_pool

agents.conf

[global]

Unused, but reserved.

[agent-id]

Configure an agent for the pool.

• ackcall - Enable to require the agent to acknowledge a call.

  Note

  The option is overridden by AGENTACKCALL on agent login.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• acceptdtmf - DTMF key sequence the agent uses to acknowledge a call.

  Note

  The option is overridden by AGENTACCEPTDTMF on agent login.

  Note

  The option is ignored unless the ackcall option is enabled.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• autologoff - Time the agent has to acknowledge a call before being logged off.

  Note

  The option is overridden by AGENTAUTOLOGOFF on agent login.

  Note

  The option is ignored unless the ackcall option is enabled.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• wrapuptime - Minimum time the agent has between calls.

  Note

  The option is overridden by AGENTWRAPUPTIME on agent login.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• musiconhold - Music on hold class the agent listens to between calls.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• recordagentcalls - Enable to automatically record calls the agent takes.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• custom_beep - Sound file played to alert the agent when a call is present.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.

• fullname - A friendly name for the agent used in log messages.

  Note

  Option changes take effect on agent login or after an agent disconnects from a call.